Shipping and Delivery
All Duo Diva Inc packages have mandatory SIGNATURE CONFIRMATION. Meaning, someone must be present to sign for the package. The delivery courier will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.
Please be careful when typing your address, we would hate for you to incur the fee for RETURN TO SENDER SHIPPING FEE. If You Do NOT want to pay the reshipping fee we can issue you a partial refund and we will deduct $10 service and handling fee and you will not receive a refund on your initial shipping payment because this was paid to the USPS,FED EX, or UPS and if your product was sent out or scanned in a facility they will not refund the postal fee.
- If your package has been confirmed via USPS, UPS, or Fed EX as delivered and you did not receive it, you must file a claim with USPS, FED Ex, or UPS as we are not responsible for lost or STOLEN packages.
- If you decide to file a claim through the payment merchant your tracking number will be automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
What happens if my order is returned to sender?
If you order is returned to sender, you will be prompted to purchasing a reshipping fee listed on our website. Duo Diva Inc is not responsible for any shipment issued caused by USPS,UPS, or Fed EX. If you decide not to purchase a shipping fee, you will be issued a store credit in the full amount of your order *minus the shipping fee*, only if the order is returned in the original packaging and unused.
I put in the wrong address by mistake, what should I do now?
We will gladly modify your shipping address for a fee of $5 within 24 hours of purchase. If the 24hr time frame has expired we will send your order to the address that is used during your checkout. Please take your time when entering your address.
Can I cancel my order once it is placed?
Unfortunately, once you place your order, you cannot cancel it. NO EXCEPTIONS!